Unsupported file type or upload failed

Accepted formats, size limits and upload fixes.

Written By Chris Koronowski

Last updated About 2 months ago

Who: Everyone Β· Plan: All plans

Overview

If an upload is rejected, it's usually the file type or size.

What to check

  • File type: use a supported format (video MP4, MOV, WebM, MKV, AVI; audio MP3, WAV, M4A, OGG, AAC; documents PDF; common image and text types).
  • Size: videos and audio up to about 2 GB, documents up to about 50 MB.

If you see Unsupported file type or Failed to upload file, convert the file to a supported format or reduce its size and try again.

More troubleshooting: